All bookings are subject to availability at the time of confirmation. A booking is considered confirmed only after receipt of the required deposit payment and written confirmation from the tour company.
Clients are responsible for providing accurate personal information including:
Full names as per passport, Nationality, Passport details, Travel dates, Special requests or medical conditions
Failure to provide correct information may result in delays, denied travel services, or additional charges.
2. Deposit & Payment Terms
Most Kenya safari operators require:
A deposit (usually 20%–50%) to confirm the booking.
Full payment before arrival or safari commencement
Payment methods may include:
Bank transfer, Credit/debit cards, Mobile payments, Secure online payment systems
Late payments may lead to automatic cancellation of bookings without prior notice.
3. Cancellation Policy
Cancellation charges apply due to advance reservations made with hotels, lodges, airlines, and parks.
Typical cancellation terms may include:
30+ days before travel: Partial refund minus administrative fees.
15–29 days: Percentage cancellation fee
0–14 days: No refund or significant cancellation penalties
Refund timelines may vary depending on banks, payment processors, airlines, and suppliers.
4. Changes & Amendments
Changes to confirmed bookings such as:
Travel dates, Accommodation upgrades, Route changes.
Passenger details may attract amendment fees depending on supplier policies and availability.
Last-minute changes cannot always be guaranteed.
5. Passport, Visa & Entry Requirements
Passports should generally be valid for at least six months beyond the travel date.
The travel company is not liable for denied entry caused by incomplete documentation.
6. Travel Insurance
Comprehensive travel insurance is strongly recommended for all travelers. Coverage should include:
Safari activities: Certain remote safari areas may require emergency evacuation services due to limited medical facilities.
7. Health & Medical Conditions
Clients must disclose any relevant medical conditions, allergies, disabilities, or dietary restrictions before travel.
Travelers should consult healthcare providers regarding:
Recommended vaccinations
Malaria prevention
Fitness for safari or trekking activities
The company reserves the right to decline participation in activities deemed unsafe for a traveler’s health condition.
8. Safari Vehicles & Transportation
Transportation during safaris is provided using professionally maintained vehicles. However, travel in remote African wilderness areas may involve:
The company will make every reasonable effort to resolve disruptions promptly but cannot guarantee uninterrupted travel conditions.
9. Accommodation Standards
Hotels, safari lodges, and camps are selected according to the booked package category:
Accommodation descriptions and photos are subject to change by suppliers without notice.
Check-in and check-out times are governed by hotel policies.
10. Wildlife Viewing Disclaimer
Wildlife safaris involve travel into natural habitats where animal sightings cannot be guaranteed.
The company does not guarantee:
11. Client Conduct & Responsibility
Clients are expected to behave respectfully toward:
12. Photography & Media Use
Photos and videos taken during tours may occasionally be used for marketing or promotional purposes unless clients specifically request otherwise in writing.
Clients remain responsible for safeguarding their photography equipment and valuables.
13. Liability Disclaimer
The company acts as an intermediary between travelers and service providers including:
While every effort is made to ensure safe and quality services, the company shall not be held liable for:
Participation in safari activities is undertaken at the client’s own risk.
14. Force Majeure
The company shall not be held responsible for events beyond reasonable control including:
Natural disasters, Floods, Pandemics, Government restrictions, Political instability, Terrorism, Airline strikes, Extreme weather conditions.
Alternative arrangements may be offered where possible.
15. National Park Fees & Government Taxes
Park entry fees, conservation fees, and government taxes are subject to change without prior notice by Kenyan authorities.
If increases occur after booking confirmation, clients may be required to pay the difference.
16. Child Policy
Children traveling on safari must be accompanied by responsible adults.
Some lodges and activities may have:
Age restrictions
Child-rate policies
Safety requirements
Parents or guardians remain fully responsible for minors throughout the trip.
17. Complaints & Dispute Resolution
Any complaints during the safari should immediately be reported to company representatives to allow timely resolution.
Formal complaints after travel should be submitted in writing within a specified period, usually 14–30 days after the safari.
18. Acceptance of Terms & Conditions
Payment of deposit or participation in the safari constitutes acceptance of the company’s terms and conditions.
Clients are encouraged to carefully review all policies before confirming bookings.
Why Terms & Conditions Matter
Professional safari terms and conditions help:
Welcome to your gateway to unforgettable African adventures. We are a Kenya-based tours and safaris company.
Whether you are seeking thrilling wildlife safaris, cultural encounters, luxury getaways, or beach holidays, discover Kenya with us — where every journey becomes a story worth telling.